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Office Manager Clarksville

Office Manager

Full Time • Clarksville
Benefits:
  • Bonus based on performance
  • Company parties
  • Opportunity for advancement
AER Home Services (Pest Hunters & Humbug Lighting)
Clarksville – Nashville – Franklin
Mission-critical role in a fast-growing startup

This Is Not a “Keep the Office Busy” Job

This is a mission-critical Office Manager role supporting two growing service brands — Pest Hunters and Humbug Lighting — under AER Home Services.

We are entering our busiest growth phase (summer pest season and fall/winter lighting season) and are looking for an experienced Office Manager who thrives on ownership, accountability, and building systems in a startup environment.

If you like clear outcomes, autonomy, and being trusted to run the administrative backbone of a business — keep reading.

What This Role Is (and Is Not)

This role is administrative and operational first.

It is not a hard sales position.

That said, there is a customer-facing sales element to the job:

  • Answering inbound customer inquiries

  • Educating customers on our services

  • Moving customers to the next step:

    • Scheduling an appointment or consultation

    • Generating a quote

    • Coordinating follow-up

Success is measured by execution, organization, responsiveness, and follow-through — not aggressive selling.

What You’ll Own

As Office Manager, you will be responsible for keeping the business running smoothly day to day.

Key responsibilities include:

  • Answering and routing inbound customer calls (VOIP system)

  • Managing job scheduling and rescheduling

  • Supporting upset customers and resolving issues professionally

  • Managing the CEO’s calendar and inbox

  • Maintaining and improving our CRM systems:

    • ServiceMinder (Lighting)

    • RealGreen Service Assistant 5 (Pest)

  • Assisting with operational documentation (reviewing, editing, and wordsmithing SOPs)

  • Managing our internal company portal (Connecteam):

    • Creating forms

    • Updating team information

    • Posting updates

  • Supporting basic social media presence and updates

  • Creating reports and keeping leadership informed

This role touches operations, finance, admin, and customer experience.

Authority & Empowerment

You will be trusted to:

  • Reschedule jobs as needed

  • Handle customer issues end-to-end

  • Over time (with training), issue refunds or credits without escalation

  • Identify and recommend improvements to systems, processes, and procedures

We operate on EOS, so expectations will be clear:

  • Weekly, monthly, and quarterly “rocks”

  • Clear outcomes, not micromanagement

  • Accountability over activity

What Success Looks Like in the First 90 Days

By Day 90, you should:

  • Be fully comfortable in both CRM systems

  • Confidently manage the CEO’s calendar and inbox

  • Have contributed to operational documentation

  • Be actively maintaining our company portal

  • Independently handle scheduling and customer communications

  • Thoughtfully suggest improvements to how we operate

The Environment You’re Walking Into

We are a startup — which means:

  • Pace can border on chaotic during peak seasons

  • Priorities matter

  • Focus matters

  • Ownership matters

If you enjoy bringing order to growing businesses and improving systems as you go, you’ll thrive here.

What We’re Looking For

Required

  • Prior Office Manager, Operations Coordinator, or senior administrative experience

  • Strong organizational and follow-through skills

  • Comfortable juggling multiple priorities

  • Clear, professional communication

  • Ability to work independently and manage your time effectively

Preferred (Nice to Have)

  • Experience with CRM or field service software

  • Familiarity with QuickBooks

  • Experience using Microsoft Office or Google Workspace

  • Familiarity with pest control is a bonus (not required) — understanding common services such as:

    • Perimeter pest control

    • Rodent control

    • Recurring service plans

  • Background in home services, trades, or fast-paced environments

No prior pest control experience is required — we will train the right person. Familiarity simply helps you get up to speed faster.

Work Style & Flexibility

This role includes:

  • Regular meetings and work sessions at our temporary downtown Clarksville office

  • Flexibility to work from home when needed

That flexibility comes with an expectation:

Work from home is supported as long as the job is getting done.

If you need constant direction or avoid hard conversations, this role will not be a fit.

Compensation & Upside

  • $17–$19/hour (based on experience)

  • Flexible schedule

  • Opportunities for:

    • Sales commissions tied to customer conversions

    • Performance-based bonuses

  • Significant upside for career growth — this role touches every part of the business

Our Values

  • Direct communication

  • Accountability

  • Ownership

  • Building something we’re proud of in Middle Tennessee

We will tell you what needs to be accomplished, not exactly how to do it — and we expect you to own the outcome.

The Bottom Line

If you’re an experienced Office Manager who:

  • Gets things done without hand-holding

  • Can balance admin execution with light customer education

  • Thrives in growing businesses

  • Wants real responsibility and upside

…this is an opportunity to play a key role in building something special.

👉 Apply now and tell us why you’re a great fit for a mission-critical role in a fast-growing startup.
Compensation: $17.00 - $19.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Pest Hunters/Humbug Corporate.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If no code provided, add their name instead.

Some perks of being at Pest Hunters/Humbug Holiday Lighting include:

 
Limitless Opportunities
Autonomous work environment
Active, outdoor work environment
Flexible scheduling
Meaningful compensation
Get paid the Mosquito Hunters way!
Learn and improve valuable skills
Accountability, Customer service, Marketing, Sales
Rewards & Recognition
Employee referral bonuses available
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